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The following articles are mostly taken from back issues of the SIG newsletter. We hope to be able to add more to this archive in the coming months. Click on the arrow to get a drop-down list of the articles.
Academic Management
Academic Management
Author Article
Carol Waites What Makes a Good EFL Teacher?
Andy Hockley What makes teachers tick?
Terry Phillips What is a “Good” Teacher?
Dave Russell Dossers’ Laws: Problem Solving for Directors of Studies
Helen Mattacott 101 Things to Consider as a Director of Studies
Terry Phillips Resource Management Timetabling
From Teacher to Manager
From Teacher to Manager
Author Article title
Liz Clarkson & Pat Lodge Transforming the Wheel: From Teaching Skills to Management Skills
Clyde Fowle The Skills Transfer Process from EFL Teacher to Educational Manager
Arthur McKeown So You Think You Are a Competent Manager?
Andy Hockley From Language Teacher to Language Teaching Manager
Andy Curtis The First 1001 Days: Leading or Managing? Both or Neither?
Appraisals
Appraisals
Author Article
Maria McArdle Developing a teacher appraisal system through action research
Phil Quirke & Steve Allison DREAM Management: Involving and motivating teachers
Evaluation and Feedback
Evaluation and Feedback
Author Article title
Clyde Fowle Focus Groups: An Effective Means of Gaining Course Feedback?
Richard Kiely Evaluation: The ELT Manager’s Toolkit
Finance
Finance
Author Article
Tony Crooks Budget Planning: An Approach for ELT Managers
Human Resource Management
Human Resource Management
Author Article title
David Killick I Never Expect a Soldier to Think
Jane Panahy Personal Investment Plans
Andy Quin Are We Speaking the Same Language? Communication in EFL Schools
Jake Kimbal Moving from Performance Appraisal to Performance Management
Andy Hockley Setting up a peer observation scheme
Innovation and Change
Innovation and Change
Marketing
Marketing
Author Article title
Alison McGowan The Role of Marketing in ELT
Peter Cornish The Language School Leader’s Guide to BASIC Marketing
Organisations
Organisations
Author Article
Brana Lisic Corporate Culture: Strategies for telling the CEO his baby is ugly
Valerie Ainscough Cohesive Management Styles in Disparate ELT Organisations
George Pickering Living in Chains
Ron White Behind the Scenes at the LTO
Gillian Evans Language School Evolution
Quality
Quality
Author Article title
Neil McIntosh Maintaining High Quality: Ideas that Travel
Eddie Edmundson & Steve Fitzpatrick Performance Standards in Learning and Teaching
George Pickering Roads to Quality Street: Perspectives on Quality in ELT
Simon Thompson & Steve Wheatley Benchmarking in the ELT Sector
The Learning Organisation
The Learning Organisation
Author Article
Bridget Somekh Beyond Common Sense: Action Research and the Learning
George Pickering The Learning Organisation: An Idea Whose Time Has Come?
Malcolm Hebden School Self Review: A Reflective Management Tool
Adrian Underhill The Learning School
Customer Relations Management
Customer Relations Management
Author Article title
John Walker Perspectives on Service in ELT Operations
John Walker Blueprinting the EFL Service Provision
George Pickering How to Delight Your Customers
Paul Menniss Client Care
Oksana Higglesdon Health and Safety for Schools
Rachel Wikaksono Developing and Applying a Customer Relationship Management Model
Liam Brown “Customer Care” is Old Hat
General
General
Author Article
Tony Crooks Motivation Theory: Moving Beyond Maslow
Jan Kingsley Is TEFL a Dead Duck?
Dave King Chaos Theory
Membership benefits
Membership benefits
Academic managers, directors of studies, school owners, senior teachers, coordinators, supervisors, principals, deputy heads, ADOSs, managers, directors, and anyone else involved in or interested in leadership and management in language teaching organisations. We are a network of like-minded individuals, sharing best practices, ideas, questions and resources.
A bi-annual LAMSIG newsletter, one of the very few places for articles specifically written for and by ELT managers and leaders, regular workshops, events, and conferences around the globe
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Discounts on all IATEFL events
Discounts on a wide range of courses, resources and publications. See here
Receive the IATEFL publication of the presentations given at the IATEFL International Conference
Searchable archive of articles, publications, interviews and webinars
Member-only Scholarship opportunities
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