Bibliography

 General

•          White, R. et al. (2008) From Teacher to Manager. Cambridge University Press.

•   Rossner, R. (2017) Language Course Management. Oxford University Press.

•   Articles from the IATEFL Leadership & Management (formerly ELTM) SIG:https://lamsig.iatefl.org/news-and- events/archived-articles

•   Christison, Mary Ann & Murray, Denise E (eds) (2009) Leadership in English Language Education. New York & London: Routledge.

•         Coombe, C., McCloskey, M., Stephenson, L., & Anderson, N. (Eds.) (2008). Leadership in English Language Teaching and Learning. Ann Arbor, MI: University of Michigan Press.

•         Dunlop, F., Harding, K., McLarty, R. (2019). ETpedia Management: 500 Ideas for managing an English Language School. Pavilion Publishing and Media Ltd.

Academic management

•   Bell, T., & L. Bell. (eds.) (2002). Educational Management: Principles and Practice.London: Paul Chapman.

•   Bennett, N., M. Crawford & M. Cartwright.(Eds.) (2003). Effective Educational Leadership. London: Paul Chapman

•   Everard, K.B., Morris, G. & Wilson, I. (2004, 4th edition). Effective School Management. London: Paul Chapman Publishing.

•   Handy, C., & J. Aiken. (1990) Understanding Schools as Organisations. Oxford: Oxford University Press.

•   Law, S. & D. Glover. (2000). Educational Leadership and Learning. Buckingham: Open University Press.

•   MacBeath, J. & P. Mortimer. (Eds.) (2001). Improving School Effectiveness. Buckingham: Open University Press.

•   Preedy, M., R. Glatter& C. Wise. (Eds.) (2003). Strategic Leadership and Educational Improvement. London: Paul Chapman.

•   Everard, K. et al. (2004) Effective School Management. Paul Chapman Publishing.

•   Law, S. & Glover, D. (2000) Educational Leadership and Learning. Open University Press.

•   Richards, J. C. (2001) Curriculum Development in Language Teaching. CambridgeUniversity Press.

•   Coombe, C. (ed.), McCloskey, M. (ed.), Stephenson, L. (ed.) & Anderson, N. (ed.) (2008) Leadership in English Language Teaching and Learning. The University of Michigan Press.

Human Resource Management

•   Armstrong, Michael. (2010). How to Manage People. London: Kogan Page. Beardwell, J., J. Gold, J.

•   Beardwell, R. Holden, P. Iles & J. Steward. (2009). Human Resource Management . London: Pitman.

•   Bloisi, W. (2006) An Introduction to Human Resource Management. McGraw-Hill Education-Europe.

•   Mullins, L. (2016 11th ed.) Management and Organisational Behaviour. Pearson.

•   Liddle, D. (2017) Managing Conflict. Kogan Page

Staff Development:

•   Edge, J. (Ed.) (2002) Continuing Professional Development – Some of Our Perspectives. Canterbury: IATEFL .

•   Foord, Duncan. (2009). The Developing Teacher: Practical activities for professional development. Peaslake: Delta

•   James, Peter ( 2001) Teachers in Action. Cambridge : Cambridge University Press

•   Randall, Mick, with Thornton, Barbara (2001). Advising and Supporting Teachers. Cambridge: Cambridge University Press.

•   Richards. Jack C & T.S.C. Farrell (2005) Professional Development for Language Teachers: Strategies for Teacher Learning. Cambridge : Cambridge University Press.

Performance Review:

•   Fletcher, C. (2007, 4th edition). Appraisal, Feedback and Development Making Performance Review Work. London: Routledge.

•   Hunt, N. (2010). Setting Up and Running Effective Staff Appraisals and Feedback Review Meetings. Oxford: How To

Books.

Mentoring

•   Clutterburk, David. (2004 4th edition). Everyone Needs a Mentor:Fostering talent in your organisation. London: Chartered Institute of Personnel and Development.

•   Clutterbuck, D. (2002). Mentoring and diversity: An international perspective. Oxford: Butterworth Heinemann.

•   Fletcher, S. (2000). Mentoring in Schools: A Handbook of Good Practice. London: Routledge Falmer.

•   Malderez, Angi & Caroline Bodóczky (1999) Mentor Courses. Cambridge: Cambridge University Press.

•   Malderez, Angi and Martin Wedell (2007). Teaching Teachers: Processes and Practices. Cambridge : Cambridge

University Press.

•   Tomlinson, P. (1998). Understanding Mentoring: Reflective strategies for school-based preparation. Buckingham: Open University Press

Customer Service

•   Walker, J. (2010). Service, Satisfaction and Climate: Perspectives on management in English Language Teaching .

Bingley: Emerald.

•   Cristobal, E. &Llurda, E. 2006. ‘Learners’ preferences regarding types of language school: An exploratory market research’. System. 34, pp. 135–148.

•   Lucas, Robert W. ( ). Customer Service Skills for Success. McGraw Hill. Walker, J. (1997). Blueprinting the EFL service provision. ELT management, 24 July 1997, pp. 18-22.

•   Walker, J. 2001. ‘Client views of TESOL: expectations and perceptions’. The International Journal of Educational

Management. 15/4, pp.187–196.

•   Walker, J. 2003. ‘Client satisfaction with English language centre service: insights from a New Zealand national

survey’. The International Journal of Educational Management. 17/7. pp. 294–302.

•   Wellington, Pat. (2010). Effective Customer Care. London: Kogan Page.

•   Carlzon, J. (2001) Moments of Truth. HarperBusiness.

•   Heath, C. & Heath, D. (2017) The Power of Moments. Bantam Press.

Marketing

•   Jobber, D. (2004 6th edition) Principles and Practices of Marketing. London, McGraw-Hill. 6

•   Baker, M (2014 5th ed.) Marketing Strategy and Management. Palgrave Macmillan.

•   McDonald, M. & Wilson, H. (2016 8th ed.) Marketing plans how to prepare then, how to profit from them. John Wiley & Sons

Project Management

•   Heyworth, F. A. 2002. Guide to Project Management. Graz, Austria, Council of Europe Publishing.

•   Roberts, P.(2011). Effective Project Manage. London: Kogan Page.

•   Rowe, Sandara (2006) Project Management for Small Projects. London: Kogan Page.

•   Young, Trevor L. (2010). Successful Project Management. London: Kogan Page.

Change Management

•   Fullan. M. (2001 3rd edition). The New Meaning of Educational Change. London: RoutledgeFarmer.

•   Kennedy, C. 1988 Evaluation of the management of change in ELT Projects. Applied Linguistics, 9/4, 329-342.

•   Kennedy, J., & C. Kennedy. 1998. Levels, linkages, and networks in cross-cultural innovation. System, 26:455-469.

•   Kennedy, C., P.Doyle& C. Goh (eds.) (1999) Exploring Change in English Language Teaching. Oxford: Macmillan.

•   Kotter, J. 1996. Leading Change. Boston, Harvard Business School Press.

•   Markee, Numa 1993 The diffusion of innovation in language teaching in William Grabe (ed.) 1993. Annual Review of Applied Linguistics, Vol. 13. Cambridge: Cambridge University Press.

•   Murray, D.E. (ed.) (2008). Planning Change, Changing Polans: Innovations in second language teaching. Ann Arbor, MI: University of Michigan Press.

•   Oraffi, S.M.S., & S. Borg. 2009. Intentions and realities in implementing communicative curriculum reform. System, Volume 37/2: 243-253.

•   Rogers, E. M. (2003 5th edition) The Diffusion of Innovations. New York: Free Press.

•   Stoller, F. L 1997. ‘The catalyst for change and innovation’. In: Christison& Stoller (eds) 1997. A Handbook for

Language Program Administrators. Burlingame, CA, Alta Book Centre. pp. 33-48.

•   Waters, A. (2009) Managing innovation in English language education in Language Teaching, 42:4, pp 421-458.

•   Waters, A. &M.L.C.Vilches (2001). Implementing ELT innovations: A needs analysis framework. ELT Journal, 55.2,

133-141.